FAQs
How do I measure a box?
Box measurements are three dimensions and always in a specific sequence: length x width x depth. The length and width are the opening dimensions of the box, and the length is always the larger of the two (unless they are equal). The depth is how far you can reach into the box: the distance measured perpendicular to the length and width. These measurements always relate to the inside dimensions of the box.
How do I measure a poly bag?
Flat Poly Bags are measured in three dimensions and always in a specific sequence: width x length and gauge. The width is the dimension across the opening, while the length is the length from the bag’s opening to the bottom of the bag. The gauge is the measurement of Mil thickness (1 Mil, 3 Mil, etc); larger gauges correspond to thicker material. These measurements always relate to the outside dimensions of the bag.
Gusseted Poly Bags are measured in four dimensions and always in a specific sequence: width x depth x length and gauge. The width is the dimension across the bottom of the bag, while the length is the dimension perpendicular to the width — from the bag’s opening to the bottom of the bag. The depth is considered the measurement of the fully extended gusset, multiplied by 2. The gauge is the measurement of Mil thickness (1 Mil, 3 Mil, etc); larger gauges correspond to thicker material. These measurements always relate to the outside dimensions of the bag.
Can my box be printed with my company’s logo?
Yes. However, there are production minimums on custom printed boxes. In addition, there may be printing plate charges.
What forms of payment do you accept?
We accept cash, VISA, MasterCard, American Express, company and personal checks.
Can my order be delivered?
Free delivery is available for orders totaling $300 or more. Deliveries cannot be made to residential locations, and all delivery locations must be accessible by Pioneer Packaging delivery vehicles. Orders under $300 will pay an “under minimum delivery fee” which varies depending on delivery location. If delivery terms are not met, orders may be picked up via will-call at Pioneer Packaging locations in Kent, Washington, or Tualatin, Oregon. Hours are 8:00 – 5:00 Monday through Friday.
Can I order online?
First time customers must order via phone to open an account. Existing customers are given the option to create a secure, web-based account management system which allows them to place orders online, track payments and view order history.
How do I open an account with Pioneer?
Please fill out the following form with your company information. A customer service rep will contact you promptly with necessary forms and information.
Do you offer kitting, fulfillment and logistic services?
Yes. We provide conventional kitting and fulfillment services as well as full or partial logistics services to move completed products to market. A logistic postponement strategy keeps finished inventory at Pioneer, where product will be shipped to market on demand. Our Just-In-Time delivery program combined with our empowered customer service ensures efficient distribution of products on an as-needed basis.
What are your hours of operation?
Monday-Friday 8am-5pm (please call for extended summer hours)
